Q. Can I enter 0 hours in my Timesheets ?

A. Yes. You can enter 0 hours or just leave it blank if you have no hours to report for your charge codes. NetConsole will automatically sum up these hours vertically and horizontally in the spreadsheet-like entry form.

Q. How do I apply the SSL security key onto the Product?

A. NetConsole sits on top of NT server and CF server, and thus, you will apply SSL security key into NT, not into NetConsole/Timesheet. Afer you install and set up a SSL security site, you can install NetConsole/Timesheet onto this security site and take advantage of using the SSL features for the product.

Q. How do we apply our own company image logo on the top banner in NetConsole/Timesheet?

A. You can place your own company image logo on the top banner of NetConsole/Timesheet. Follow the following steps:

1. Make sure you have turned on the Customization Mode. To turn on the Customization Mode, open the Cold Fusion file "custom.cfm" under NetConsole/Timesheet's main folder. Make sure the parameter "customOn" is set to "1".

2. Replace the default image filename "ccc.gif" by the filename that you want to place on the Top Banner in the parameter "topBanner" in "custom.cfm".

3. Place the image file (your company's logo) in ./Customization folder. Note that the new image should have the same resolution (same width and length) as ccc.gif.

Q. Is there a way that users can create/use "Favorites" in order to keep their project/task choices?

A. Yes. In Enter Timesheet function, you can select desired Projects and Tasks (and thus Charge Codes) in your Timesheet Entry Form and check the "Save as Default" box right under the Timesheet Form. This will save the selected Timesheet as your default Timesheet for future use.

Q. Is there some sort of notification system, which lets the supervisor know when a timesheet is ready to be approved or does the supervisor have to constantly check for timesheets awaiting approval?

A. Yes. When users submit their Timesheets, they will have options to add comments to their Timesheets as well as send out Email notices to their supervisors. In the new v3.5, you will find a new function under Payroll module called "Not-Approved Reminder" which served as an Email Reminder to send out reminders to selected supervisors whoes subordinates' submitted Timesheets haven't been approved yet.

Q. Is there a way to "Undo" an approved Timesheet that has been mistakenly approved ?

A. Yes. In v3.0 and above, you are able to "Undo" an approved Timesheet. In addition, all the Timesheet activity, including Submission, Approval, Disapproval and Undo Approval are recorded in the Timesheet Audit Trail. You can use the "TS Trail" under "SysAdmin" module to view the detail trails of a Timesheet activity.

Q. Is there a way to hide the "Charge Code" column in the Timesheet Entry Form ? our users confused with these Charge Codes since they are intended mainly for accounting purposes, not for end users.

A. Yes. In v3.0 and above, you can toggle between hiding or displaying the Charge Code column in "Enter Timesheet", "Approve Timesheet", as well as in "Output Timesheet" functions. To hide the Charge Code column, open the CF_APP.cfm configuration file, set the parameter "DisplayTSChargeCode" to "No".

Q. After installed NetConsole/Timesheet, I noticed that I wasn't able to send out Email Notice while disapproving a TS. The error message showed "Error: All of part of the path is invalid", and indicated that "C:\\Inetpub\wwwroot\NetCTS35w\temp\returnTSMail.cfm" path is invalid. Could you advice ?

A. You need to double-check and confirm if your NetConsole's Application Home Directory is "C:\\Inetpub\wwwroot\NetCTS35w\" in CF_APP.cfm. If you have changed the original installation set up, you need to update it in CF_APP.cfm as well.

i.e. In CF_APP.cfm, find the following parameter: Client.ApplicationHomeDir = "c:\\\inetpub\\\wwwroot\\\NetCTS35w".

If this path is not consistent with your current physical file path(say, you moved the folder to D drive), then you need to update this parameter setup from C: to D: in CF_APP.cfm.

Q. When the timesheets get exported out to Excel compatible html or delimited, it doesn't display the total, but rather only the hours. Is there any way to add teh total in?

A. The easiest way to get the Excel output for Total By Project with hours and amount is to use Billinb -> Browse, and then COPY and PASTE the results to an Excel spreadsheet. You will be able to use Excel to further format the report.

Q. Do you have canned reports that show summaries, for example, Total By Project for the Period X?

A. Yes, we do have canned reports for summarized total by Clients, Projects, Charge Codes, Groups, or Employees for any given Time Period. To generate Total By Project report, for example, you can choose either one of the following two ways:

Use Billing --> Browse, choose a Client, then under Summary Report by Random Periods, enter the Begin Date and End Date, and then click on the desired canned report. In this case, click on "By Project"

Use Billing --> Billing Analysis, choose Start Date and End Date for your report periods. Highlight desired Clients, select "All" Projects, or desired Projects, select All Groups, All Users, and then select reporting columns. (e.g. Projects, or Client By Project). Choose one of the desired report formats (Tabulate, List, Tree, Matrix, Bar Charts, or Text Outputs) in the right-bottom frame.